Shipping policy

SHIPPING & DELIVERY

All orders, with the exception of pre-order items, placed before 12 pm AEDST/AEST, Monday through Friday (public holidays excepted) will be shipped the NEXT day. Orders placed outside that time frame will go out on the following business day.
Please note that items purchased during a Sale Event, or a limited-edition release will take an additional 5-7 business days for shipment due to the large volume of orders received during these special events.

Domestic (Australia Wide) Shipping

All orders over $99 AUD will be shipped via Standard Australia Post method for FREE.
All orders under $99 AUD will be charged according to Australia post weight.
Express shipping can be done but will incur an additional $5 AUD
For mail delivery times please see the current estimates on the Australia Post website.
Please note that due to the current Covid-19 pandemic, shipping may take slightly longer than usual.
In order to receive free shipping, the order total must meet the minimum monetary requirement after discounts and rewards have been applied.
We are happy to combine full price orders that are placed separately during customer service hours, on the same calendar day, that have not yet been shipped. Please send an email to info@skortie.com with your order numbers and we will make every effort to combine them for you prior to shipment. Skortie boutique reserves the right whether combined shipping allowance can be offered.

International Shipping

All orders over $199 AUD will be shipped via tracked International Standard Post FREE.
All orders under $199 AUD will be charged a flat rate of $15 for International Standard Shipping.
Tracked International Express shipping can be added to orders under $199 for an additional $15
All orders over $199 AUD ship via tracked International Post FREE.
We love our international customers and there are very few countries that we do not ship to. That said, there are a few important things to note if you are ordering from afar.
Please note that delivery times for international order can vary widely. We understand that international shipping can be quite a costly exercise and encourage you to consider all the factors prior to placing your order.
For mail delivery times please see the current estimates on the Australia Post website. All Items will ship from Sydney post code 2000.
Please note that due to the current Covid-19 pandemic, shipping may take slightly longer than usual.
In order to receive free shipping, the order total must meet the minimum monetary requirement after discounts and rewards have been applied.
We are happy to combine full price orders that are placed separately during customer service hours, on the same calendar day, that have not yet been shipped. Please send an email to info@skortie.com with your order numbers and we will make every effort to combine them for you prior to shipment. Skortie boutique reserves the right whether combined shipping allowance can be offered.

Customs Fees & Possible Taxes

International orders may be subject to customs fees or taxes. These extra costs are determined and charged once a shipment reaches your country of residence. The amount charged depends on the country to which the order was shipped as each country has its own set of laws and fees. The charges are not made or determined by Skortie boutique nor are they pre-paid by us, so please direct any questions in regard to these costs and the customs clearance process to your local customs office.
Skortie boutique will not be held responsible for any customs fees and/or taxes that are applied to your parcel upon its arrival in your country. The customer will be responsible for paying any additional charges for customs clearance.
If your parcel is refused, you will then be responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If you return the parcel to Skortie boutique these costs (shipping. taxes, customs fees - if incurred) will be deducted from your merchandise refund. In the rare instance that the price to return the merchandise exceeds the total amount of the merchandise originally purchased, including shipping costs, the package will be abandoned, and you will not be refunded.

Returned & Mis-Delivered Parcels

Parcels that are returned to us due to customer error, i.e. wrongly addressed, non-collection, unpaid customs fees, etc - will not be re-shipped for free. However we will do our best to rectify the error and work with our shipping partners to try and achieve the best outcome possible. Please check the address you fill out on our site as we are not responsible for your error.
Parcels that are returned to us due to customer error such as "accidental purchase," or "accidental double order" may be eligible for a refund. Please get in contact with us if this occurs and you need assistance, info@skortie.com
Parcels that are mis-delivered by fault of the Australian Post will need to be addressed with your local postal carrier and Australia Post. Most mis-delivered cases are remedied by checking around the home, with neighbors, family members/roommates, etc. Australia Post should be able to provide a proof of delivery by way of photograph or signature. If a mis-delivered parcel makes its way back to our address we will contact, you upon receipt.